Research Shows Need To Develop Mobile Marketing Strategies
Saturday, November 27th, 2010A major American research company has found that most companies have no real measures or understanding about how well they are doing at implementing their mobile strategies.
Researchers recently talked to over 200 global companies to find out how they were measuring their mobile strategies, and what their measures of success were. The study found that media, travel and financial services were most likely to have an established mobile strategy, but the numbers were low.
The research found that 57 percent of organizations either did not have any mobile strategy or policy, or were only in the early stages of developing it.
Of those businesses surveyed that did have some form of strategy in place, only 30 percent have had the strategy in place for more than a year. A further 10 percent only had some kind of strategy in place for less than a year. Researchers believed the low numbers are a result of the relative newness of the mobile marketing platform.
Customer engagement was listed as the most important goal and a key longterm strategy for 52 percent of the businesses surveyed. Businesses said they see mobile marketing as an important way to attract and interact with customers, alongside retaining them.
One third of the businesses surveyed do not have a dedicated executive in charge of developing mobile strategy, and over half of the businesses have one full time equivalent fulltime staff member or less dedicated to mobile strategy. Even though most businesses do not have the staffing resources dedicated to mobile strategy development, most of the businesses have already increased their mobile budget for 2011, with around 25 percent of businesses doubling or even tripling their spend.
Research showed that the shift towards mobile marketing is seen as important, but the ways to ensure they are getting the most out of their advertising spend were not as easy to establish.
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